SHIPPING AND RETURNS
What if my tracking information says the package was delivered but I did not receive it?
We ship all orders with tracked shipping to ensure the order arrives. If your order has been marked as delivered by the shipping carrier, we are not responsible for lost or stolen packages. If a claim needs to be submitted, it is the responsibility of the customer to submit that claim directly with the shipping carrier. Please use the tracking number provided to make a claim on the carrier's website.
What happens if my package is returned to the sender?
Often if a package is returned to the sender it's due to an incorrect/incomplete address, or it was left too long at the local post office for pick up. In this case the order will be refunded to the customer minus the cost of shipping. The customer would then place a new order with the correct information. Please note it is the shipping carrier's policy to charge their service fee whether the package is delivered or returned.
What is your return policy?
We accept returns within 30 days of purchase, subject to this policy:
Original Receipt & Packaging – A full refund will be issued based on the original tender. Refunds are based on the purchase price shown on the original receipt. Credit card purchases will be credited back to the original card. To be eligible for a refund, all items must be returned, unused and in original packaging.
Tracked Return Shipping - Please note the return shipping cost is the responsibility of the customer. We recommend a proof of postage is obtained for your return, in the unlikely event that we do not receive the parcel.
Contact Us - To start a return please contact us at email@example.com. Please include photos of the items you would like to return, as well as the original receipt. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages / Issues - If upon reception of your order you inspect damage, or if the item is defective or incorrect please contact us immediately at firstname.lastname@example.org so we can evaluate the issue and make it right.
Please be aware there are no refunds or exchanges after 30 days from purchase.
ACCESSING YOUR E-BOOKS
Downloading ebooks from smaller retailers can sometimes feel a little confusing, so we want to answer in advance some questions you might have. We also know that there are a variety of different e-book reader options out there and it’s not necessarily one size fits all in terms of troubleshooting. Some common questions and answers are listed below.
How do I access my ebook file after purchase?
Following your purchase, you'll see your digital content appear on your my.seedbed.com dashboard. Simply click into the digital content category of your purchase, then into the specific product, and then download the file.
Do I own my ebook?
When you download an ebook from Seedbed, you actually receive a file that downloads to your computer or other device. You own your ebook free and clear.
How do I put my ebook on my e-reader?
There are a few ways to load your file to your Kindle device, but the easiest way is simply to visit this page, sign into your Amazon account (if you're not signed in already), and drag the file downloaded from your Seedbed account into the box. Toward the bottom of the page, you'll find other methods of adding the file to Kindle if needed.
If you still have issues, please feel free to reach out to us at email@example.com.
ACCESSING YOUR VIDEOS
How do I access my videos streaming files after purchase?
Following your purchase, you'll see your videos appear on your my.seedbed.com dashboard. Simply click into the digital content category of your purchase and then into the specific product. From there, you can either download the videos to your computer or watch them in your browser.
How can I share the videos with my group members?
There are a few options. Watch the videos on your own or participate with a group by scheduling a Zoom (or GoToMeeting, Google Hangout, WebEx, etc.), sharing your screen to view the video together, and then walking through the weekly discussion questions found in each participant's book!
If the videos were purchased by and are owned by the church, each group member will be able to access the videos independently as well.
1. Point your small-group members to my.seedbed.com. Have them create a personal free account and connect to your existing church listing by finding your Church Name (they shouldn’t set up a new one—new listings won’t be tied to your purchased content!).
2. Once their personal accounts are created, they’ll see under their Digital Content all the videos your church has purchased.
3. When it is time for the group members to view the videos they can access the video through their my.seedbed.com account. They can simply click on the video and view the content.
How do streaming videos work for in-person meetings?
In-person meetings can occur if feasible. Rather than using a DVD, the group leader can stream the videos for participants from an internet-connected TV or computer in the meeting space.
ON SHARING DIGITAL CONTENT
Are there limitations on the use of Seedbed's video content?
Yes, there are. These videos are being purchased by your church for use internally and by its members only. Under no circumstances can these videos be posted in publicly viewable sites such as YouTube, Vimeo or public Facebook posting, etc. Inappropriate uses are considered copyright infringement. Instead you should direct your group members to create their own personal, free accounts at my.seedbed.com to access the videos as explained above.
Are there limitations on the use of Seedbed's ebook content?
Yes, there are. Ebook file use is restricted solely to the purchaser. Sharing of digital files outside of an immediate household is prohibited.
Where am I allowed to share these videos?
This is unknown territory we’re all navigating, and the most important thing we can do is encourage and spur one another on during this season. If you have an unconventional idea about how to share Seedbed resources with your group or church, we ask that you reach out to our team who stands ready to help. Send us an email at firstname.lastname@example.org.